Frequently Asked Questions

We offer worldwide shipping with full tracking and insurance. Because every painting is hand-painted to order, your artwork is created after you place your order — so please plan for the following:

• Production: about 20 days — Quanxi hand-paints your artwork himself
• Progress photos: white outline around day 5, fur work around day 12, finished painting around day 18
• Shipping: about 7-12 days after the painting is finished
• Total: usually about 30 days, and often shorter depending on the artwork

Shipping is free on qualifying orders; a flat shipping fee applies otherwise. All paintings are packed with professional shock-resistant materials to ensure safe delivery.

Yes. Every commission includes progress photos by email, so nothing is painted in the dark:

• Day 5: the white outline (白描) on Xuan paper
• Day 12: the fur work and colour layering
• Day 18: the finished painting, inscription and seal
• Day 20: the packed piece before it ships

You can reply at any stage if you want a detail adjusted before the final seal.

Once your order ships, we will email you a tracking number. You can:

• Visit our tracking page and enter the tracking number
• Log in to your account to check order status
• Click the tracking link in the email

We accept the following payment methods:

• Credit / Debit Card: Visa, Mastercard, American Express
• PayPal: Fast and secure online payment
• Bank Transfer: International wire transfer supported

All payments are encrypted to keep your funds safe.

Every painting is hand-painted and made to order, so change-of-mind returns are not accepted. Returns and exchanges are only available for items damaged in transit:

• Transit damage qualifies for a free replacement or full refund
• Report the damage with photos within 48 hours of delivery
• Minor variations in brushwork are normal — each hand-painted piece is unique

For details, please see our Return Policy.

Our paintings use traditional Chinese painting materials:

• Xuan Paper: Premium Xuan paper from Anhui, highly absorbent and long-lasting
• Pigments: Natural mineral pigments with vivid, lasting colors
• Ink: Fine Hui ink, pleasantly fragrant with rich tonal layers

Mounting options include scroll, framed, or unmounted painting only.

Yes, we offer customization services:

• Custom-sized paintings
• Specific tiger poses (e.g., ascending, descending, mother and cub)
• Add inscriptions or signatures
• Special mounting requirements

Please contact us for customization details and a quote.

Tips for caring for traditional Chinese paintings:

• Avoid direct sunlight to prevent fading
• Keep dry to prevent moisture and mold
• Avoid contact with sharp objects
• Dust gently with a soft brush regularly
• Scroll paintings should be stored flat