Return & Refund Policy
Return & Refund Policy
Policy Overview
🎨 Hand-Crafted Custom Artwork
Every painting in our gallery is hand-painted and made to order by a traditional Chinese artist — no two pieces are ever identical. Because each artwork is uniquely created for you and cannot be resold to another customer, we do not accept returns for change of mind. Returns and replacements are only available for paintings damaged in transit.
What Is Covered
We cover:
- Damage that occurs in transit
- Receiving a different painting than the one you ordered
- Significant damage discovered upon delivery
We do not cover:
- Change of mind or no longer wanting the piece
- Minor variations in brushwork or color (each hand-painted piece is naturally unique)
- Damage occurring after delivery due to improper handling, framing, or storage
If Your Painting Arrives Damaged
🚨 Damaged in transit? We'll make it right
1. Take photos immediately upon delivery — include the outer packaging, inner wrapping, and the painting itself
2. Contact us within 48 hours of delivery
3. Provide your order number and photo evidence
4. We will arrange a free replacement or issue a full refund at no cost to you
* Please inspect your painting at the time of receipt. If damage is discovered later, additional evidence may be required.
Refund Information
Refund Methods
- • Refund to original payment method
- • PayPal payments: 5-10 business days
- • Credit card payments: 5-15 business days
- • Bank transfer payments: 5-7 business days
Refund Amount
- • Full refund for the damaged item
- • Or a free replacement of the same painting
- • No return shipping cost to you for approved damage claims
- • Customs duties are non-refundable
Contact Returns
To report shipping damage or request a replacement, please contact us through the following channels:
📧 Email: [email protected]
💬 WhatsApp: Chat with us on WhatsApp
🕐 Response Time: Monday to Friday, 9:00-18:00 (usually within 24 hours)
